Due to audit purposes we do not take telephone queries regarding password resets.
The eServices Support Desk is available to support you with any issues or queries you may be experiencing. Therefore, we would ask that you use our online support desk wherever possible where your ticket will be answered by a dedicated member of the team.
When requested a cloudW password reset for your own account, please provide a contact name and email address for an additional member of staff at your school for the team to email the new password to. This should preferably be a member of office staff or the head teacher with a secure school email address.