SOCIAL MEDIA SUPPORT
Flexible and reliable support and designs.
Social media has become a key way to keep parents/carers updated and advertise all the wonderful things your school/trust gets up to, but it can be difficult to find dedicated time for it during the busy school day and, in this ever changing landscape, it can be difficult to dicipher how to use it in the first place.
We offer a responsive and flexible social media support service with safety and security in mind, designed to perfectly fit your individual needs and preferences so we can provide you with the best possible support in online spaces.
We provide 3 main tiers of support, but there is always room for adjustments so you can get truly tailored support. For example, in our Social Media Management SLA, whilst we can make posts for you, you are also welcome to make posts yourself if you find it easier or if you suddenly find yourself needing to post an emergency notice over the weekend. We also offer support for multiple different social media platforms at no extra cost!
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Please do not hesitate to contact us if you're interested in social media support for your school/organisation!
And do read on for further information about our social media support service:
OUR 3 TIERS OF SUPPORT
One-Time Account Set Up
We set up the account for you, ensuring profile information, settings, and privacy are correctly set up, then give you the login details and revoke our own access so it's all in your hands from then on.
Account & Information Set Up
Account Design & Branding
Set Up of Security, Privacy and Profanity Rules Settings
Social Media Training for Staff
Annual Social Media Support SLA
Same as Tier 1 + throughout the year you also have access to expert support if you encounter any issues or need help with any new features. We'll also keep you updated on any security and privacy updates.
On-Going Help, Support and Guidance
Expert Advice on Handling Difficult Comments
Spam / Phishing Guidance & Support
User Management (Adding / Removing Access Permissions)
Annual Social Media Management SLA
Same as Tier 2 + we can also help with post creation and scheduling, including making custom images on your behalf for holidays, events, etc. which match your school/trust's unique identity and branding.
Post Creation & Scheduling
Branding Identity Consistency Support
Daily Comments & Activity Monitoring
Custom Images for Posts
Daily Security Checks
Engagement Statistics Available on Request
Please note we typically recommend either Tier 2 or Tier 3 so we retain access to your account(s) to help with access permissions. This is to protect you from the risk of losing your school’s account(s) if the member of staff at your school responsible for your social media leaves without giving someone else admin access / the login details. We always ensure multiple members of our team have access and we regularly check these access lists are all up to date to ensure this could never happen.
Social Media Planning & Post Creation
More information about this unique feature of our Tier 3 - Annual Social Media Management SLA
As part of our Tier 3 Annual Social Media Management SLA, we will set up a social media schedule for your school/trust – a list of events, dates, their details and when to post about them; including events unique to your school/trust, nationwide events like World Book Day, and holidays like Christmas and New Year. All you would need to do is just let us know your event dates, which could be as simple as just forwarding to us the diary dates you’ve sent to parents/carers.
We then keep a close eye on this schedule and will make posts for you as the dates come up, including making custom images/graphics for each post that match your school's unique branding identity. We then send the wording and any images to a designated contact within your school/trust so you can approve the post(s) before they’re published. By making great use out of different scheduling features, we can even schedule posts in advance to be published out of hours and outside of term time, like a Happy New Year post right on midnight, or an event reminder on a Sunday evening.
You will also be welcome to send any and all new post requests to our eServices helpdesk, including any day-to-day posts, like some information and photos of what your children have been up to during the day or on a school trip. We've found this to be an excellent feature to help save staff some valuable time during their day, so please feel free to make the most of it and keep the posts coming!
Please see the images below for a small selection of some custom images/graphics we’ve made for posts for some of our supported schools. We always aim to make these images match your school’s logo and branding for a cohesive visual identity, such as using your school colours and the font on your school website. When we first start supporting your social media, we’ll work closely with you to develop your own ideal style which we’ll then use as a template for making any designs for you.
